8k8o | Privacy Policy

At 8k8o, we take your privacy seriously. This Privacy Policy explains what personal information we collect from players in the Philippines, why we collect it, how we use it, and what rights you have over your own data. By registering an account or using any feature on the 8k8o platform, you acknowledge that you have read and understood this policy.

1. Overview

8k8o is committed to protecting the personal information of every player on our platform. We process your data only for legitimate, clearly defined purposes and in a manner consistent with applicable Philippine data privacy regulations. We do not use your data for anything beyond what is described in this policy without obtaining your prior consent.

2. Information We Collect

We collect personal information in the following categories:

We collect only the information that is necessary for the purposes described in this policy. You are not required to provide optional data fields, though doing so may improve your experience on the platform.

3. How We Use Your Data

The information we collect is used for the following purposes:

• Account creation and management — to set up and maintain your player account securely
• Identity verification — to confirm your age (21+) and eligibility as a player in the Philippines
• Payment processing — to facilitate PHP deposits and withdrawals via local bank transfers and e-wallets such as GCash and Maya
• Platform security — to detect and prevent fraud, unauthorised access, and abuse of the platform
• Customer support — to respond to your enquiries and resolve account issues
• Legal and regulatory compliance — to meet our obligations under applicable laws, including anti-money laundering requirements
• Platform improvement — to analyse usage patterns and improve the performance and features of our platform
• Responsible gaming — to monitor gaming behaviour and, where necessary, offer self-exclusion or limit tools proactively

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight.

4. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity — processing is required to provide the services you have signed up for
• Legal obligation — we are required by law to retain certain records and perform identity checks
• Legitimate interests — we process data to protect the integrity of our platform, prevent fraud, and improve our services
• Consent — for marketing communications and optional data uses, we rely on your explicit consent, which you may withdraw at any time

5. Data Sharing

We do not sell your personal data. We may share your information with trusted third parties only in the following circumstances:

• Payment processors — to facilitate PHP transactions through local banking channels and e-wallet providers
• Identity verification providers — to assist with KYC checks and fraud prevention
• Technology partners — to operate and maintain platform infrastructure, subject to strict confidentiality agreements
• Legal authorities — when required by applicable Philippine law, court order, or regulatory directive
• Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, and you will be notified in advance

All third parties who process data on our behalf are contractually bound to handle your information securely and only for the purposes we specify.

6. Data Retention

We retain your personal data for as long as your account remains active or as required to fulfil the purposes outlined in this policy. Specifically:

• Account information is retained for the duration of your account and for a minimum of five years after closure, in line with financial record-keeping requirements
• KYC documents are retained for as long as required by applicable law
• Transaction records are kept for a minimum of five years after the transaction date
• Support communications are retained for up to two years after the matter is resolved

When data is no longer needed, we securely delete or anonymise it in accordance with our internal data disposal procedures.

7. Your Rights

As a player on the 8k8o platform, you have the following rights regarding your personal data:

• Right to access — you may request a copy of the personal data we hold about you
• Right to correction — you may ask us to correct inaccurate or incomplete information
• Right to erasure — in certain circumstances, you may request that we delete your personal data
• Right to restrict processing — you may ask us to limit how we use your data while a dispute is being resolved
• Right to data portability — you may request your data in a structured, commonly used format
• Right to withdraw consent — where processing is based on your consent, you may withdraw it at any time without affecting prior processing

To exercise any of these rights, please contact our support team using the details in the footer. We will respond to all verified requests within a reasonable timeframe. Note that some requests may be subject to legal limitations — for example, we are required to retain certain financial records regardless of a deletion request.

8. Cookies & Tracking Technologies

8k8o uses cookies and similar technologies to make our platform work properly and to understand how players use it. Here is a summary of the types of cookies we use:

• Essential cookies — required for the platform to function, including session management and login authentication. These cannot be disabled.
• Analytics cookies — help us understand how players navigate the platform so we can improve it. Data is aggregated and anonymised where possible.
• Preference cookies — remember your settings and preferences to personalise your experience.
• Security cookies — used to detect and prevent fraudulent activity, including bot detection and OTP flow support.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some platform features.

9. Security Measures

We take the security of your data seriously and have implemented appropriate technical and organisational measures to protect it from unauthorised access, loss, or disclosure. These include:

• SSL/TLS encryption on all platform connections
• OTP-based two-factor authentication for account access
• Encrypted storage of sensitive data, including financial records and identity documents
• Access controls limiting internal data access to authorised personnel only
• Regular security assessments and monitoring for suspicious activity

While we take every reasonable precaution, no system is completely immune to risk. If you suspect that your account has been compromised, please contact our support team immediately and change your password right away.

10. Children's Privacy

The 8k8o platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we discover that a minor has registered an account, we will immediately suspend that account and delete all associated personal data. If you believe a minor has accessed our platform, please inform us so we can act promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Last updated" date at the top of this page. For significant changes, we may also notify you directly via email or an in-platform notification.

We encourage you to review this page periodically. Your continued use of the platform after any update constitutes your acceptance of the revised policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your personal data, please reach out to our support team. Contact details are available in the footer of every page on this website. We aim to respond to all privacy-related enquiries within two business days.

For questions about your account or gaming activity, you can also visit our FAQ page for quick answers to common queries.